Skills development is the process of identifying your skill gaps and Developing and honing these skills. It is important because your skills determine your ability to execute your plans with success.
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company's own employees.They frequently outsource customer service and call service functions.
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OUTBOUND CALLS CENTER
An outbound call is one initiated by a call center agent to a customer on behalf of a call center or client. Outbound calls are typically made to prospective customers and focus on sales, lead generation, telemarketing and fundraising.